Privacy Policy — How jili Protects Your Information

Overview

This privacy policy applies to all services provided by jili through the website jili.day, the mobile application, and any related platforms. When we say "jili," "we," or "us" in this document, we are referring to the operator of the jili platform. When we say "you" or "player," we mean anyone who accesses or uses jili services.

By creating an account on jili, making a deposit, playing any game, or simply browsing our website, you acknowledge that you have read and understood this privacy policy. If you do not agree with how jili handles personal data, please do not use our services. We take your privacy seriously and have built our data handling practices around the principle of collecting only what we genuinely need to provide you with a safe and enjoyable gaming experience.

Data We Collect

jili collects different types of information depending on how you interact with our platform. Here is a clear breakdown of what we gather and when:

Data Type	Examples	When Collected
Identity Data	Full name, date of birth, NID number	Registration and verification
Contact Data	Email address, phone number	Registration
Financial Data	bKash/Nagad account number, transaction history	Deposits and withdrawals
Technical Data	IP address, browser type, device model, OS version	Every visit to jili
Usage Data	Games played, bet amounts, session duration, pages visited	During platform use
Communication Data	Chat transcripts, support tickets, email correspondence	When you contact jili support

jili does not collect any data that is not directly relevant to providing our services, verifying your identity, or meeting our legal obligations. We do not access your phone contacts, camera, or microphone through our app unless you explicitly grant permission for a specific feature like uploading a verification selfie.

How We Use Your Data

Every piece of data jili collects serves a specific purpose. We do not collect information just because we can. Here is how we use what we gather:

• To create and manage your jili account, verify your identity, and process know-your-customer checks required by gaming regulations.
• To process deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment methods on jili.
• To provide customer support and resolve disputes. When you contact our team, we reference your account data to help you faster.
• To detect and prevent fraud, money laundering, and other illegal activities. jili uses automated systems to flag suspicious patterns in real time.
• To personalise your experience by recommending games based on your playing history and preferences on the jili platform.
• To send you important account notifications such as verification reminders, withdrawal confirmations, and security alerts.
• To send promotional communications, but only if you have opted in. You can unsubscribe from marketing messages at any time through your jili account settings.
• To improve our platform by analysing aggregate usage patterns. This helps jili understand which features players value most and where we need to improve.

Cookies and Tracking

jili uses cookies and similar tracking technologies to make the platform work properly and to understand how players use our services. Here is what you need to know:

• Essential cookies are required for basic functionality like keeping you logged in, remembering your language preference, and processing transactions on jili. These cannot be disabled.
• Analytics cookies help us understand traffic patterns, popular pages, and user behaviour in aggregate. No individual player is personally identified through analytics data.
• Preference cookies remember your settings such as display preferences and notification choices on jili.

jili does not use third-party advertising cookies. We do not serve ads on our platform and we do not share cookie data with advertising networks. You can manage cookie preferences through your browser settings, but disabling essential cookies may prevent certain features of jili from working correctly.

Data Sharing

jili does not sell your personal data to anyone. Period. We will never monetise your information by selling it to data brokers, advertisers, or any other third party. However, there are limited circumstances where we share data with trusted partners:

• Payment processors — bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions on jili.
• Identity verification providers — third-party KYC services receive your identity documents to verify your account. These providers are contractually bound to delete your data after verification is complete.
• Game providers — when you play a game on jili, the game provider receives a player ID and session data. They do not receive your personal details like name or email.
• Regulatory authorities — jili may be required to share player data with gaming regulators or law enforcement agencies when legally compelled to do so.
• Professional advisors — our legal, accounting, and security consultants may access data when providing services to jili, under strict confidentiality agreements.

All third parties that process data on behalf of jili are required to maintain equivalent security standards and are prohibited from using your data for their own purposes.

Data Storage and Security

jili takes data security extremely seriously. We use multiple layers of protection to keep your information safe:

• All data transmitted between your device and jili servers is encrypted using 256-bit SSL/TLS encryption — the same standard used by major banks.
• Personal data is stored on access-controlled servers with multi-factor authentication required for any staff access.
• Financial data is tokenised, meaning your actual payment details are replaced with secure tokens that are useless to anyone who might intercept them.
• jili conducts regular security audits and penetration testing to identify and fix vulnerabilities before they can be exploited.
• Our security team monitors for suspicious access attempts around the clock and maintains incident response procedures for rapid action.

While jili implements industry-leading security measures, no system is completely immune to risk. We encourage you to protect your own account by using a strong, unique password and enabling two-factor authentication in your jili settings.

Data Retention

jili retains your personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law. Here are our general retention periods:

• Active account data is retained for the lifetime of your jili account plus five years after closure.
• Transaction records are retained for a minimum of seven years to comply with financial regulations.
• Communication records with jili support are retained for three years after the last interaction.
• Technical and usage data is retained in identifiable form for twelve months, after which it is anonymised for aggregate analysis.

When data is no longer needed, jili securely deletes or anonymises it so that it can no longer be linked back to you as an individual.

Your Rights

As a jili player, you have the following rights regarding your personal data:

• Right to access — you can request a copy of all personal data jili holds about you at any time.
• Right to correction — if any of your data is inaccurate or incomplete, you can ask jili to correct it.
• Right to deletion — you can request that jili delete your personal data, subject to our legal retention obligations.
• Right to restrict processing — you can ask jili to limit how we use your data in certain circumstances.
• Right to data portability — you can request your data in a structured, machine-readable format.
• Right to object — you can object to jili processing your data for marketing purposes at any time.
• Right to withdraw consent — where processing is based on your consent, you can withdraw it at any time through your jili account settings.

To exercise any of these rights, contact jili support through live chat or email. We will respond to all valid requests within thirty days.

Minors

jili does not knowingly collect personal data from anyone under the age of eighteen. Our platform is strictly for adults only. If we discover that a minor has created an account on jili, we will immediately close the account and delete all associated personal data. If you believe a minor is using jili, please contact our support team immediately so we can take action.

Policy Updates

jili may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or platform features. When we make material changes, we will notify registered players via email or an in-platform notification at least seven days before the changes take effect.

We encourage you to review this page periodically. The "last updated" date at the top of this policy indicates when the most recent revision was published. Your continued use of jili after any changes take effect constitutes your acceptance of the updated privacy policy. If you disagree with any changes, you may close your account and request deletion of your data before the new terms become effective.

Contact Us

If you have any questions about this privacy policy, want to exercise your data rights, or have concerns about how jili handles your personal information, you can reach us through the following channels:

• Live chat — available 24/7 on the jili platform.
• Email — [email protected]. We aim to respond within 24 hours.

For formal data protection requests, please include your registered email address and a clear description of your request so our team can verify your identity and process it efficiently. jili is committed to resolving all privacy-related enquiries promptly and transparently.